ShyftOff

ShyftOff is a U.S.-based, cloud-native workforce orchestration platform (founded in 2020, headquartered in Tampa, Florida) for contact centers and CX teams. It combines AI-driven workflows with a network of certified remote agents to help enterprises staff, train, schedule and scale their customer-facing operations—especially in regulated industries (healthcare, finance, insurance). The platform connects with your existing CCaaS and CX tech stack via APIs and supports compliance regimes such as HIPAA, PCI-DSS, SOC 2 and GDPR.